Walkin Interview_ IT Service Desk_20th Jan_ Vikhroli

Greetings from WTW!

We are excited to announce a Walk-in Drive for the IT Service Desk role at our Vikhroli location on 20th January 2025 (Monday).

Walk-in Details:

• Date: 20th January 2025 (Monday)
• Time: 11:30 AM to 2:00 PM
• Address: Plant No 6, Godrej and Boyce Requirement Company, Compound, Pirojsha Nagar, L B S Marg, Vikhroli (West), Mumbai, Maharashtra 400079

Requirement :

1 year exp in Service Desk

Excellent Communication

No Education Gap

Job Description:

• Responsible for answering telephone calls in a polite and timely manner while achieving agreed call wait levels.
• Logging all relevant incident/service request details, allocating, categorization and prioritization .
• Fulfills requests to IT systems in accordance with the controls and requirements that govern information security access.
• To strive to attain the highest possible first-time service resolution rate for customers.
• To maintain a comprehensive understanding of the Service Desk knowledge base systems to deliver an unparalleled customer service experience.
• Keeping Colleagues informed of incident progress, notifying them of impending changes or agreed outages, etc.
• Provide positive feedback and input regarding current processes and provide performance improvement documentation.
• Provide the highest levels of customer support and satisfaction in-line with the companys policy and procedures.
• Follow-up & closing all resolved incidents and requests.
• Own and progress incidents and requests with other Technology teams.
• Continuous adherence to SLA as per WTW policy

Shift Timings- Day and Night Rotation Shift-

06:30 am - 03:30 pm / 01:30 pm - 10:30 pm / 10:30 pm - 6:30 am

Regards,

Neha Nagaonkar