Technical Help Desk Engineer - Ahmedabad - Gujarat

Coordinating IT issues between user & IT domains Logging tickets, managing escalations Probing end user issues, resolving on phone if possible. Understanding severity, impact, ITIL processes Escalating calls of high priority unto closure°Candidate MUST have basic knowledge Computer Hardware, Windows and Office. MUST be ready to work in shifts, preferably having knowledge of Service Now tool. Good verbal, written communication skills°