It Service Desk Engineer

Greetings from Idexcel Technology!!

We are hiring for a IT Service Desk Technician Level I

Experience: 3+ years

Location: Remote

Working time zone : With customer in Canadian time zone (5:30PM or 6:30 PM onward in the evening.

Knowledge & Experience

1) Extensive Knowledge of basic computer hardware and Software and peripherals.

2) Knowledge in Active Directory and Azure

3) Experience with desktop and operating systems, Win 10- Win 11

4) Extensive application support experience including MS Office Suite, CISCO Any Connect

5) Working knowledge of a range of diagnostic utilities and ticketing systems.

6) Familiarity with the fundamental principles of ITIL is a plus

7) Exceptional written and oral communication skills.

8) Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.

9) Strong documentation skills.

10) Fluent in English is a must.

Interested Candidate Drop your CV : janani.m@idexcel.com/bhoomika.p@idexcel.com