Front Office - Operation Executive

Job Description

Are you looking for a rewarding opportunity and have previous experience as a Customer Support? Were hiring a customer support executive to be part of our already fantastic team. Youll be responsible for managing the reception area, implementing office policies, and ensuring guest services are exemplary & overall centre operations.

Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service.

Manage the front office operations and come to work with a positive attitude. If you have required and enjoyed providing excellent customer service, apply today!

Roles & Responsibilities

• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. printer )
• Knowledge of office management
• Proficient in English (oral and written) and local language (oral)
• Knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Customer service orientation
• Any graduation; Hotel management will be a plus
• Answer questions and address escalations
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc)

Requirements

• Prior experience in customer service / front office in hospitality industry or relevant position.
• Good multitasking, time management and organisational skills.
• Problem-solving ability with analytical skill.
• Customer oriented and professional attitude.