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15 Zolo Jobs

Front Office Executive

0-3 years

₹ 3 - 4L/yr

Mumbai

5 vacancies

Front Office Executive

Zolo

posted 3mon ago

Job Role Insights

Flexible timing

Job Description

Your role in detail:

  • Ensure Outstanding customer experience at all times.
  • Maintains a friendly, cheerful, and courteous demeanour.
  • Courteously and accurately answers inquiries from potential guests and

accepts hotel reservations.

  • Respond to telephone and in-person inquiries regarding reservations,

hotel information,and guest concerns.

  • Uses suggestive selling techniques to sell room nights, and increase

occupancy and revenue.

  • Supervise daily shift process ensuring all team members adhere to

standard operating procedures.

  • Train, direct the work of, resolve issues/problems, and coach and counsel

the front desk team members to ensure a quality operation.

  • Resolve customer issues, complaints, and problems in a quick, efficient

manner to maintain a high level of customer satisfaction and quality

service.

  • Adhere to company credit limit/floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests

preferences and special requests.• Build strong relationships and liaise with all other departments especially

housekeeping, reservations, etc.

  • Operates the EPBX equipment, including, assisting incoming & outgoing

calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging

for in-house guests.

  • Cross Check all billing instructions are correctly updated
  • Supervise the front desk operations to ensure an optimal level of service

and hospitality is provided to the guests.

  • Performs other duties as assigned, requested, or deemed necessary by

management.

  • Ensure the Front office log book and the hotel log book are always

updated and

actioned upon.

  • Ensures safety by following guest check-in and security procedures and

reporting suspicious activity to security, manager, or MOD.

  • Assist all departments in servicing the guests during high volume

periods.

  • Takes responsibility in the absence of the Duty Manager / Front office

manager


Employment Type: Full Time, Permanent

Functional Areas: Hospitality

Read full job description

Prepare for Front Office Executive roles with real interview advice

People are getting interviews at Zolo through

(based on 34 Zolo interviews)
Campus Placement
Job Portal
Company Website
Walkin
Referral
41%
29%
9%
9%
3%
9% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Zolo are saying

Front Office Executive salary at Zolo

reported by 4 employees with 2-3 years exp.
₹2.1 L/yr - ₹3.8 L/yr
5% more than the average Front Office Executive Salary in India
View more details

What Zolo employees are saying about work life

based on 412 employees
50%
61%
46%
92%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Zolo Benefits

Health Insurance
Team Outings
Job Training
Work From Home
Free Food
Soft Skill Training +6 more
View more benefits

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