Collaboration Engineer

About the Team

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. As a Collaboration Engineer, you will join the Business Technologys (BT) Collaboration and Endpoint Engineering team, which is responsible for connecting the workforce through digital technologies. Your domain expertise in this space is key as you work with teams at Workday to provide an outstanding experience for our business partners.

About the Role

In this role you will deliver outstanding Collaboration service to the enterprise demonstrating our SaaS product suite which comprises of O365 (Exchange Online), Google Drive, Slack and other smaller applications like MIRO. Join a team of hardworking, multifaceted, and hard-working engineers who take personal pride in the service they provide to our workmates and external clients.

The ideal candidate should have a passion for operational excellence, automation and engineering solutions. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and interest in learning new technologies. The ability to balance multiple tasks while operating within a large range of technologies, simultaneously. Handle daily responsibilities and meet customer SLA’s. The successful candidate will be willing to take on tasks outside of their knowledge base; be detailed; be able to communicate effectively both written and verbally in technical and non-technical language to an array of multi-functional teams.

Role & responsibilities

• Implement best practices & standards and governance controls for the services.
• Create and maintain technical support and process documentation.
• Build and implement new products and features aligned with the roadmap.
• Develop, test, and implement processes with a focus on automation.
• Collaborate closely with Workdays IT engineering and security organizations, ensuring compliance with all audits and policies.
• Performance monitoring and proactive correction of problems.
• Use technical experience, professional concepts, and company objectives to resolve complex issues in creative and effective ways.
• Rotating on call duties as required.

Preferred candidate profile

Basic Qualifications:

• 5+ years of experience in Collaboration technologies.
• Fluent with at least one of the following scripting languages PowerShell, MS Graph, Python and JavaScript.
• Domain expertise in Exchange Online, Slack, Google drive or similar technologies.

Other Qualifications:

• Experience working with ServiceNow for ITSM.
• Experience in automating processes tasks via scripts, bots, MS Graph, Rest API and ServiceNow.
• ITIL certification is a plus.
• Expert in identifying gaps and finding solutions.
• Microsoft, Google or Slack product certifications are a plus.
• Experience in working with change enablement and internal communications.

Perks and benefits

https://benefits.workday.com/in

Our Approach to Flexible Work

With Flex Work, were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.