Assistant Manager - Process Training - Underwriting - Pune

Position Summary:

This position entails a unique set of key duties and day-to -day tasks; would involve a relatively high degree of responsibilities for the business and other stakeholders.

The job holder is expected to have deep understanding of US residential mortgage underwriting function.

The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services.

Responsible for the daily administration and coordination of training functions and events.

This position is well-suited for individuals who enjoy research, organization, and learning new techniques to better educate trainees

Responsibilities:

• Ensuring strategic alignment of the training department with business goals

• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance

• Searches and examines public and title company records to determine ownership and interests in real property

• Scrutinizing recorded trust deeds and contracts which may affect property titles.

• Locating tax records, judgments, liens, modification documents mortgages, and bankruptcy and foreclosure proceedings

• Identifying training needs by consulting with stakeholders and using needs assessments

• Developing and delivering training solutions that meet business needs

• Optimizing training processes for efficiency

• Managing the technologies and technical personnel required to develop, manage and deliver training

• To oversee all activities within a team and driving the team to meet production targets

• To ensure team meets daily SLA and qualify requirement

• Work on Internal and External stakeholder reporting

• Adhere to the communication plan and rigor as agreed with the business.

• Ensure on time logins and schedule adherence.

• Assist new hires such that they are productive on the floor in the shortest possible time frame.

• To coach and provide feedback to team members who are not meeting their targets or meeting the threshold

• To help team members to resolve queries and provide floor support.

To identify process gaps and suggest improvement measures.

• Help new Joiners in their nesting phase and be a backup for supervisors in their absence.

• Encourage others on the team to identify barriers to team functioning and suggest remedies

• Maintain confidentiality of all customer and employee information

• Respond positively to feedback and redirection

• Fully utilize systems, tools, training, and resources provided to maximize potential

• Assist other departments as needed

Qualifications

Education:

Bachelors in any stream.

Experience: 5-6 years increasingly responsible experience in underwriting with 2+ years’ experience in team management

Knowledge/Skills/Abilities:

• Experienced mortgage professional with 5-6 years’ experience in underwriting with 2+ years’ experience in team management thorough knowledge of functional area and department processes.

• Has working knowledge of real estate lending criteria and federal, state, and agency compliance

• Can multi-task and manage time efficiently

• Has strong organizational skills, attention to detail, and basic Microsoft Office skills

• Good analytical and problem-solving skills.

• Strong verbal and written communications skills.

• Highly adaptive and open to changes as the organization grows and its needs evolve.

• Experienced professional with 4-6 years is US mortgage title review domain and training.

• A proven track record of training program development and management.

• Excellent written and oral communication skills

• Has working knowledge of real estate lending criteria and federal, state, and agency compliance.

• Can multi-task and manage time efficiently.

• Has strong organizational skills, attention to detail, and basic Microsoft Office skills.

• Good analytical and problem-solving skills.