Hiring For Lead Associate

The key responsibilities of an ACSM are:

• Manage the following Service Management activities:
• Change Management
• Incident Management
• Service Level Management
• Asset and Configuration Management
• Financial Management
• Capacity Management
• Problem Management
• Availability Management
• Request Fulfillment
• Service Improvements
• Analyse problematic situations and occurrences and implement solutions
• Build trust relations with Service Managers and act as a point of contact
• Making sure we deliver the service as per contractual agreements
• With passion, increase customer satisfaction
• Be innovative on how we can drive continuous service improvements
• Pro-Active, result driven and hands on improving efficiency and quality on ongoing basis
• Devoted to build up a strong collaboration with the GEO CSM's, and actively engage with them proactively to offload as much as possible the CSM Activities
• Support in driving standardization & getting all CSM processes ITIL aligned

Responsible for all customer service agreements within the assigned business area of the functional service management performance of those agreement

Educational Qualification

- Degree from a recognised university or equivalent preferred + ITIL V4 Certified

Experience Mandotary

- Strong understanding and 3-5 years of experience in IT Service Management

- Excellence in delivering IT services in international customer facing environment

- Operational experience, preferably in Airline / Airport or Telecom industry

- Continuous service improvement and Cost saving approach

- Flexible to work in all kinds of shifts in a 24 x 5 environment