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255 WNS Jobs

Assistant Manager - Operations

3-7 years

Pune

1 vacancy

Assistant Manager - Operations

WNS

posted 5mon ago

Job Description

Roles and Responsibilities:

Operational Parameters
  • To move between leadership role and team member role as required
  • Actively drive Brainwave activities
  • To ensure appropriate and timely escalations to immediate superiors
  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
  • Handle escalations.
  • Provide inputs on process and system to the team members.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Ensure completion of the Internal and External Calibration sessions
  • Conduct team huddles.
  • Ensure that Regulatory and compliance defects are zero or tend to zero.
  • Establish peer-to-peer relationships with the onshore business.
  • Ensure complete, transparent and frequent communication with the business.
  • Adhere to the communication plan and rigor as agreed with the business.
  • Ensure on time logins and schedule adherence.
  • Work on Internal and External stakeholder reporting.
New Hire Orientation and Team Connect
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • To coach and provide feedback to consultants who are not meeting their targets or meeting the threshold
  • To help consultants to resolve queries and provide floor support. To identify process Gaps and suggest improvement measures.
  • Help new Joiners in their Nesting Phase and be a backup for supervisors in their absence.
  • Will lead and support Six Sigma projects to improve process performance on a consistent basis.
  • Encourage others on the team to identify barriers to team functioning and suggest remedies.
Qualifications
Qualifications
  • Graduate in any stream with more than 2 years of overall experience.
  • Prior exposure in Insurance & Motor Claims Lodgments in Australian/New Zealand domain would be desi

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Assistant Manager Operations roles with real interview advice

Top WNS Assistant Manager Operations Interview Questions

Q1. Can you explain the end-to-end flow for the sentiment analysis model with every step?
Q2. Do you have experience in SAR filing , KYC, compliance and frauds
Q3. introduce yourself?what is market research? money laundering? Assessment test?
View all 15 questions

What people at WNS are saying

3.1
 Rating based on 102 Assistant Manager Operations reviews

Likes

Great work life balance, supportive management, no work pressure, all the teams have easy going.

  • Salary - Excellent
  • +6 more
Dislikes

Haven't found anything for me but salary might be the issue for few.

Read 102 Assistant Manager Operations reviews

Assistant Manager Operations salary at WNS

reported by 456 employees with 5-15 years exp.
₹3 L/yr - ₹14.2 L/yr
16% more than the average Assistant Manager Operations Salary in India
View more details

What WNS employees are saying about work life

based on 12.2k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Pune Office Locations

View all
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar Pune
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar Pune
Maharashtra 411014

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