Upload Button Icon Add office photos

WNS

Compare button icon Compare button icon Compare
filter salaries All Filters

179 WNS Jobs

Group Manager - Operations

12-20 years

Chennai

1 vacancy

Group Manager - Operations

WNS

posted 3hr ago

Job Description

PROCESS BillingPURPOSE The Group Manager is responsible for deliverables pertaining to delivery of Billing OperationsWORK EXPERIENCE Around 12+ years of experience in outsouring environment across any industry vertical and managing diverse teams of 15+ FTEs Scope of work to include Produce internal and external customer invoices Update the billing system based on management agreements Prepare debtor age debt analysis and take steps to collect outstanding debts Receipt debtor settlements and prepare debtor reconciliations Coordinate with the treasury and manage bank balances at optimum levels Provide audit schedules and resolve audit queries Produce Rebates on time Monitor Client Money (CASS) instances and segregate funds on time Maintains continuous open and consistent communication with others. May require guidance on complex issues. Download, reconcile and publish AR debt report Has exposure to Oracle Billing, Invoicing, Credit notes, Revenue Manager billing Work on audit, balance sheet substantiation reconciliations To monitor and ensure the quality & quantity targets set for the team. Experience in leading small team sizes and work close with them. Distribution of invoices between team members and ensure performance Working knowledge in different Accounts Payable processes, like master data maintenance, invoice processing, payments and help desk in Oracle ERP s Coordinating between different processing teams and resolve issues & queries. Preparing different MIS, SLA & KPI reports on a periodical basis. Good Communication & coordination between team members.DUTIES / RESPONSIBILITIES Operations Process management - Responsible for the day to day deliverables, adherence to SLAs across various lines of business, delivering on quality and key client projects Stakeholder engagement - Client Management and deliver key stakeholder projects Team Management and People Development - Responsible in monitoring the team and regularly motivate and Support the team by providing feedback at regular intervals to ensure their development and with effective rewards and recognition Knowledge in Banking - Reconciliations will be an added advantageRisk / Controls To have a regular review on the associated risks and to ensure sufficient controls are in placeCustomer Satisfaction Proactive and excellent client management skills in handling service delivery issues or potential delays in achieving deadlines by keeping the relevant parties informed and having regular interaction with the top management and ensuring good CSAT scores Maintain good working relationship with onshore peers by having regular scheduled callsTransformation, Innovation and Process Improvements Driving the team to identify areas of improvement in processes owned and ensuring the approval from the management to implement change Operational Development and Continuous Improvement Co ordinating with the quality team in ensuring the process improvement in place and improve the quality of the deliverables Continuously engaging with the team to improve the current BAU and improve the efficiency of the processesSoft Skills Recognizes and assesses several likely causal factors or ways of interpreting the information available. Identifies connections between situations that are not obviously related Prior experience in Oracle,Hyperion or other reporting tools preferable Prior experience in working in multiple ERP tools preferable Should be Proficient in Microsoft office package (Word/Excel/PowerPoint) to delivery day to day operational deliverablesBehavioural Competencies Decision making ability & Attention to detail Team players with a ready disposition to learn Professional mannerisms Customer Centricity Commitment and reliability Versatile and adaptable Work under tight deadlines and presure

Graduate


Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS roles with real interview advice

What people at WNS are saying

4.0
 Rating based on 23 Group Manager Operations reviews

Likes

Work Life Balance

  • Skill development - Good
  • +3 more
Dislikes

Appraisal and Bonus

  • Promotions - Poor
Read 23 Group Manager Operations reviews

Group Manager Operations salary at WNS

reported by 144 employees with 12-20 years exp.
₹8.5 L/yr - ₹32.1 L/yr
At par with the average Group Manager Operations Salary in India
View more details

What WNS employees are saying about work life

based on 11k employees
54%
71%
69%
69%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

Compare WNS with

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.8
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

IBM

4.0
Compare

Genpact

3.8
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.8
Compare

iEnergizer

4.6
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

Foundever

3.6
Compare

Similar Jobs for you

Group Manager Operations at WNS Holdings

Gurgaon / Gurugram

10-13 Yrs

₹ 12-14 LPA

Deputy Manager at UTC Aerospace Systems

Bangalore / Bengaluru

10-15 Yrs

₹ 12-17 LPA

Assistant Manager at UTC Aerospace Systems

Bangalore / Bengaluru

10-15 Yrs

₹ 12-17 LPA

Manager - Accounts Payable at GMR HYDERABAD INTERNATIONAL AIRPORT LIMITED

New Delhi

14-16 Yrs

₹ 16-18 LPA

Manager OPS at RARR Technologies

Gurgaon / Gurugram

12-18 Yrs

₹ 9-14 LPA

Senior Operations Manager at BA Continuum India Pvt. Ltd.

Mumbai

12-15 Yrs

₹ 22.5-27.5 LPA

Group Manager at WNS

Mumbai

12-15 Yrs

₹ 16-18 LPA

Senior Specialist at Sandoz

Warangal, Hyderabad / Secunderabad + 1

7-10 Yrs

₹ 10-14 LPA

Operations Manager at EVQ Technologies

Gurgaon / Gurugram

7-10 Yrs

₹ 10-18 LPA

Procurement Manager at TechnipFMC

Noida

10-15 Yrs

₹ 11-15 LPA

WNS Chennai Office Locations

View all
Chennai Office
WNS Global Services Pvt Ltd, No. 143, Campus 1A, 1st Floor, RMZ Millenia Business Park, North Veeranam Road, Perungudi, Kandanchavadi Chennai
Tamil Nadu 600096
Chennai Office
WNS Global Services Private Limited- No. 143, Campus 1A, 1st floor,RMZ Millenia Business Park, North Veeranam Road, Perungudi, Kandanchavadi, Chennai
Chennai – 600 096

Group Manager - Operations

12-20 Yrs

Chennai

8hr ago·via naukri.com

Risk & Compliance Consultant-ITGC

2-6 Yrs

₹ 5 - 12L/yr

Chennai

7hr ago·via naukri.com

HR - Recruiter Intern

0-1 Yrs

Bangalore / Bengaluru

9hr ago·via naukri.com

Cloud infra engineer (Azure / Aws / GCP + Linux )

3-5 Yrs

Mumbai

9hr ago·via naukri.com

Director - Digital Transformation

9-14 Yrs

Pune

10hr ago·via naukri.com

WNS hiring For Insurance Domain experience candidates

1-6 Yrs

₹ 0.5 - 3L/yr

Pune

15hr ago·via naukri.com

Customer Support Executive

1-5 Yrs

₹ 1 - 3.75L/yr

Mumbai

3d ago·via naukri.com

Assistant Manager - Operations(Web Chat)

4-7 Yrs

₹ 5 - 7L/yr

Pune

3d ago·via naukri.com
write
Share an Interview