Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

WNS

Compare

3.4

based on 11k Reviews

Video summary

174 WNS Jobs

REF45924C - EUC( End user Computing )

WNS

3.4

based on 11k Reviews

3-5 years

Mumbai

1 vacancy

REF45924C - EUC( End user Computing )

WNS

posted 15hr ago

Job Role Insights

Flexible timing

Key skills for the job

Operations Hardware Networking Incident Management Application Support Air Ticketing Information Security

+ 3 more

Job Description

Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements.

Performs Product and Technical Support functions and provides routine support.

Provides remote technical support, configuring and desktop PCs, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved.

Own, refine, and implement build processes for desktops, laptops, and mobile devices.

Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively.

Provide effective and efficient support to our users while logging this information into FreshService Ticketing Tool.

Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem, and incident management procedures (based on the ITIL v4 standards).

Ensure that all calls and issues are dealt with in a timely and efficient manner.

Evaluate documented resolutions and analyse trends for ways to prevent future problems.

Identify and learn appropriate software and hardware used and supported by the organisation.

Escalate calls to the relevant work stream in a timely manner.

Report all suspected information security incidents and breaches.

Understand and adhere to all established CTM and IT policies, standards, and procedures, especially Information Security policies and operational procedures.

Following the asset management procedure, ensure Assets are correctly logged and accurately maintained.

Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS roles with real interview advice

What people at WNS are saying

What WNS employees are saying about work life

based on 11k employees

54%

71%

70%

69%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare WNS with

TCS

3.7

Compare

Infosys

3.6

Compare

HCLTech

3.5

Compare

Tech Mahindra

3.5

Compare

Cognizant

3.8

Compare

Accenture

3.8

Compare

Capgemini

3.7

Compare

IBM

4.0

Compare

Genpact

3.8

Compare

Teleperformance

3.9

Compare

Concentrix Corporation

3.8

Compare

iEnergizer

4.6

Compare

Infosys BPM

3.6

Compare

Conneqt Business Solutions

3.7

Compare

HGS

3.9

Compare

Omega Healthcare

3.7

Compare

Firstsource Solutions

3.7

Compare

R1 RCM

3.9

Compare

Conduent

3.5

Compare

Foundever

3.6

Compare

Similar Jobs for you

Support Specialist at Renovision Automation Services Pvt. Ltd

3-5 Yrs

₹ 12-15 LPA

End User Specialist at NewVision Software

Pune

5-10 Yrs

₹ 7-12 LPA

End User Specialist at NewVision Softcom &amp;amp;amp; Consultancy

Pune

5-10 Yrs

₹ 7-13 LPA

Senior Engineer at Consilio

Bangalore / Bengaluru

6-9 Yrs

₹ 8-12 LPA

end User Support at STAR UNION DAI

Mumbai

3-8 Yrs

₹ 5-9 LPA

UC Engineer at Consilio

Bangalore / Bengaluru

4-7 Yrs

₹ 6-10 LPA

Support Team Lead at Lucy Electricle

Vadodara

1-4 Yrs

₹ 14-18 LPA

Senior End User Support Engineer at GE India Ltd

Bangalore / Bengaluru

3-6 Yrs

₹ 8-12 LPA

Engineer at International Centre for Excellence (ICE)

Hyderabad / Secunderabad

5-10 Yrs

₹ 7-12 LPA

Engineer at International Centre for Excellence (ICE)

Bhubaneswar

5-10 Yrs

₹ 7-12 LPA

WNS Mumbai Office Locations

View all

Mumbai (3)

Mumbai Office

WNS, Plant No. 10 / 11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli Mumbai
Maharashtra 400079

Mumbai Office

WNS Global Services Pvt Ltd, Gate No-2, Plant 5, Godrej & Boyce Complex, Lbs Marg, Pirojshanagar, Vikhroli West Mumbai
Maharashtra 400079