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50 Wingsind Services Jobs
EMI Collection
Wingsind Services
posted 4d ago
Job Role Insights
Key skills for the job
Job Description
We are looking for an EMI Collection Specialist to join our team. In this role, you will be responsible for managing collections of early or mid-stage delinquent accounts. The ideal candidate will have strong communication skills, a good understanding of debt collection procedures, and a commitment to providing excellent customer service.
Key Responsibilities
- Contact Delinquent Accounts: Reach out to customers with delinquent EMI payments through phone, email, or other communication channels.
- Negotiate Payment Solutions: Work with customers to find mutually beneficial solutions, establish payment plans, or reschedule payments as needed.
- Maintain Records: Document customer interactions, payments, and agreements in the CRM or collections system accurately and in a timely manner.
- Analyze Payment Histories: Review customer accounts to understand payment history, assess repayment risk, and determine the best approach for recovery.
- Collaborate with Internal Teams: Work closely with the Finance and Customer Service departments to resolve any issues that may impact collections.
- Adhere to Compliance Standards: Ensure that all collection activities comply with relevant legal regulations and company policies.
- Meet Collection Targets: Achieve individual and team goals for collections and account resolution within specified timeframes.
- Education: High school diploma or equivalent; Bachelors degree in Finance, Business, or a related field is preferred.
- Experience: 1-3 years of experience in collections, customer service, or a related field.
- Skills:
- Strong verbal and written communication
- Negotiation and conflict resolution
- Excellent organizational and time-management abilities
- Proficiency in Microsoft Office and familiarity with collections or CRM software
- Knowledge of EMI or loan repayment structures is a plus
Employment Type: Full Time, Permanent
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