Enterprise Account Manager - North America

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.

• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

• The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year

• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

We are looking for a stellar Account Executive to join our team in Bangalore who would be focused on the US Market.

About the role:

• The Manager / Senior Account Manager position is a quota-carrying position. As a key team member, you will lead our expansion efforts in a named set of existing accounts in North America.

• This will include cold prospecting to new buyers and new groups in existing accounts, creating opportunities within existing accounts, and driving these opportunities to closure

• Your experience identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success

• You will have experience participating in Value Engineering and Centers of Excellence exercises with enterprise Whatfix customers.

• The success of this role means working closely with our customers and generating new opportunities in our existing enterprise accounts in North America.

Responsibilities:

• Prospect within named existing accounts to generate pipeline, create opportunities, and close deals

• Consistently deliver license and recurring service revenue targets in your assigned portfolio

• Build a trusted advisor relationship with your customers, including building relationships with the key contacts and customer executive team

• Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels

• Collaborate effectively with sales engineering, business development, marketing, and product teams to build a pipeline

• Proactively identify and resolve account success blockers that may arise

Qualifications:

• 3+ years of SaaS Enterprise Sales and /or Account Management experience with large US based companies (more than 1000 employees) with a proven ability to hunt for new opportunities

• Experience selling to buyers from CRM, HR, Learning, and Development, Procurement, and/or IT for Software Applications managing complex sales cycles, and opening doors

• Value-based solution selling ability and understanding of ROI and cost/benefit analysis

• Consistent track record of over-achievement, exceeding quota, and high performance

• Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer

• Excellent communication, negotiations, and strategic thinking skills

• Able to work independently and remotely from other members of your team

• Ability to travel internationally as needed.

You would be an excellent fit for our team if:

• You are a self-motivated, high-performer who can work with minimal oversight to get the job done

• You re comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early

• You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow

• You are passionate about using your experience and expertise to inspire the team.

What you will get to do:

• The opportunity to script your success and growth path in a fast-growth Series C startup

• Work with Sales and Product Marketing to develop new and leverage existing content

• Work with some of the best talents from Silicon Valley and India

• Deep knowledge of selling a SAAS B2B Product in a category-defining company.

• Exposure to C-Suite professionals from some of the top SAAS companies in the industry.

• Full-Stack learning of Sales tools.

Perks & Benefits (India)

• • Uncapped Incentives and Bonus plans (GTM teams)

  • Best-in-class medical Insurance coverage.

  • Education Sponsorship

  • Free Lunch & Dinner Buffet

  • Doorstep Cab Drop Facility (10 PM onwards)

  • Internal Job Transfer & global mobility programs

  • Scope to represent Whatfix at global events (especially GTM teams)

  • Travel to meet our global customers & prospects in person (especially those in GTM teams)

Note:

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status