Key Account Manager - B2B Sales - Workforce Solutions (3-5 yrs)

- Collaborate with the sales team to ensure a smooth handover of newly acquired clients, setting the foundation for long-term success.

- Develop strategies to expand the business within existing accounts, focusing on upselling and cross-selling opportunities.

- Client Management: Build and nurture strong, long-term relationships with clients, conducting regular performance reviews (WBRs and MBRs) to track progress and identify new opportunities.

- Churn Management & Retention: Monitor client satisfaction and proactively address any issues to reduce churn and ensure a high level of client retention.

- Data-Driven Insights: Analyze client data to provide actionable insights, helping clients optimize their use of Vahan's services and achieve better outcomes.

- Business Expansion: Work closely with clients to explore opportunities for adding new services and offerings that align with their business needs.

- Collaborate Internally: Liaise with product, sales, and operations teams to ensure client needs are met and expectations exceeded.

-Have 3+ years of experience in account management, customer success, or client-facing roles, ideally within B2B environments.

- Excel at building and maintaining strong client relationships and are skilled in driving business growth within existing accounts.

- Are proactive in identifying client needs and can translate those into actionable strategies to expand services.