Sr Admin Assistant (Seasonal)

Job Title - Sr Administrative Assistant

(FIXED TERM CONTRACT)

This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software packages.

He/She may direct the work of others and provide instruction and guidance to less experienced employees. This position performs general office duties that may include word processing, data entry, auditing documents, distributing mail, coordinating meetings and other duties as assigned. He/She may deal with confidential material on a regular basis.

• Prepare Error Analysis (Pareto) and conduct error analysis review with the team
• Identify training areas and coordinate with the Supervisor for the necessary trainings
• Understand the changes / updates from Country/ CIM/PI Team and communicate the same to the team members
• To comply with UPS policies, Data security, and SOX compliance related policies
• Monitor workflow to plan work schedule as per the SLA requirement and the volume.
• Measure and improve quality of the process by implementing process improvement plans and lean projects on a periodic basis
• Measure and review performance and Quality and provide appropriate feedback to Supervisor for further analysis or actions.
• To conduct weekly refresher on topics identified during quality feedbacks / PKTs etc.
• Queries Investigation
• Ad hoc billing requests or projects from Country / CIM / OTC
• Follow up with respective stake holders / AE s for getting the deliverables
• Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement