Customer Experience Specialist

What You Would Be Doing

Resolve day-to-day queries from learners & ensure SLAs are met Actively mentor learners Communicate with learners on weekly milestones via email, WhatsApp, or phone call

Review your student engagement data and modify your mentor-ship plan to ensure program completion Should be competent to handle multiple learners and help them identify their key strengths

Skills Required

Should have strong active listening skill

Should have strong English proficiency

High customer centricity is a must in order to understand student expectations and support them to achieve their goals

Qualification Graduate

Interested candidates can share there cv's at garima.upadhyay@upgrad.com