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Customer Experience Specialist
Haridream Solutions
posted 21hr ago
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Job Description
We have urgent opening for CES for our company HDS (HARIDREAM SOLUTIONS PVT. LTD.) CES have to work under the instructions of business development team.
What you'll do:
- CES should have good communication skills
- Evolve more effective work process for improving customer interactions
- Constantly monitor review performance metrics for achievement of objective
- Generate leads to develop business from different sources.
- Follow up with incoming leads.
- Book appointment for field sales team with the emphasis on high-quality leads.
- Maintain MIS reports and update the management on the status of all the prospects.
REQUIREMENTS
- Minimum Bachelors Degree from any stream.
- Familiarity with web technology and comfortable with the Internet
- Very strong verbal communication skills and writing skills
- Clear diction and clarity in speech
- Extremely detail oriented and ability to organize
- Problem-solving ability creative - out of the box thinker.
- CES have to maintain daily walk -in, telephonic records of inquiries in Excel.
- Allotting the inquiries to concern person/department
- CES have to maintain the required data in Excel sheet
- Transferring the incoming calls to concern department
- Reporting to Branch Head / Management on daily basis about day to day activities details of branch
- Experience in any financial company will be an added Advantage
BENEFITS
- An opportunity to work in a flexible environment.
- An open set-up where you can try new things
- Market-premium salary plus incentives time to time according to performance.
- Flexible working hours and supportive team
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
Within country
Day Shift
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