Admission Counsellor

About us: UpGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digitalfirst learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

Role & responsibilities:

• Being a mentor and guide, who potential learners can look up to for career advice.
• Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.
• Carrying weekly enrolment/revenue and collection targets.
• Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.
• Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.
• Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?
• Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills.
• Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.
• Rockstar sales performers with proven track records.
• Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.
• Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.
• Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
• Passion for always delivering the highest levels of customer service.
• Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's?

●Minimum of 100+ Dials every day with 40+ Connects.

●2 hours of talk time on an average per day & 1 Video Session

●2 enrolled students per week.

●Weekly revenue targets to be met consistently.