Admission Counsellor

Job Description:

The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer

consultative sales. You are comfortable working with high ticket size products that require focussed

nurturing over a period and yet can build urgency for the end consumer to decide fast. You have

worked in a highly competitive sales environment and have been at the top 10 percentile of your

team.

What will you be doing?

• Being a mentor and guide, who potential learners can look up to for career advice.
• Counselling potential learners, helping them plan their career path and understanding how

upGrad can catalyse their career.

• Carrying weekly enrolment/revenue and collection targets.
• Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.
• Owning the complete sales closing life cycle for leads assigned to you. This includes making

phone/video calls, product demonstration, sales closing and post-sales relationship management.

• Maintaining a detailed database of all the interactions on the CRM with the leads and providing

constant feedback to the marketing team on lead quality. What are we looking for?

• Individual with outstanding English communication skills (written and verbal), interpersonal and

presentation skills.

• Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech

sales would be an advantage.

• Rockstar sales performers with proven track records.
• Great listeners and trustworthy individuals who can bond with our potential learners. Individuals

with the ability to approach any situation with patience and powerful empathy.

• Individuals who take a disciplined approach towards building funnels, tracking feedback,

prioritising tasks and overachieving targets and deadlines.

• Sales bent of mind, to understand and effectively communicate what upGrad is offering to its

prospective learners and achieve revenue targets.

• Passion for always delivering the highest levels of customer service.
• Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's?

• Minimum of 100+ Dials every day with 40+ Connects.
• 2 hours of talk time on an average per day & 1 Video Session
• 2 enrolled students per week.
• Weekly revenue targets to be met consistently.