Admission Counsellor(Freshers)

Role & responsibilities

Engage with assigned leads and promptly initiate contact through the auto dialler system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrolment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

Preferred candidate profile

• Graduates or Postgraduates
• Freshers or candidates with up to 2 years of work experience are welcome
• Excellent communication skills & problem-solving skills
• Must be comfortable working in a target based consultative sales role

Perks and benefits