Admission Counsellor

Role & responsibilities

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrolment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

Preferred candidate profile

• Graduates or Postgraduates
• Freshers or candidates with up to 1 year of work experience are welcome
• Excellent communication skills & problem-solving skills
• Must be comfortable working in a target based consultative sales role

Perks and benefits

• 3.50Lpa Fixed Annual Pay + Monthly incentives with high earning potential

JOB SCOPE

A successful Admission Counsellor excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrads programs and offerings. As an Admission Counsellor you will serve as the vital link between upGrad’s potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling [VC] sessions with our Admission Counsellors.