Associate Director - Product Delivery (ESG)

About Updapt:

Updapt is an ESG Tech Company providing comprehensive SaaS-based ESG (Environmental, Social, and Governance) solutions to address the end-to-end sustainability needs of companies across the globe. With a Cloud-based easy-to-use platform hosting a variety of ESG data of 750+ ESG factors, the technology platform can support a wide spectrum of ESG analysis, monitoring, and reporting.

Our sustainability platform can digitize a firms entire ESG life cycle right from data recording to monitoring, including Dashboards and Sustainability Reporting as per various Global Standards such as GRI, CDP, UN SDG, and BRSR.

Why Work with Us:

• Shape up your career in the space of ESG & Sustainability, which is in high demand in India and globally.
• Experience and understand the various aspects of SaaS B2B Platform and ESG / Sustainability
• Part of the Accenture Sustainability Value Accelerator Program.
• Agile work environment promoting Creativity with Friendly Policies, Supportive Leaders!

Job Description:

We are looking for an experienced and driven Associate Director - Product Delivery (ESG) to join our team. The ideal candidate will be responsible for overseeing a business area, developing a deep understanding of the ESG solutions, and working closely with clients and stakeholders to develop and implement data-driven solutions that provide value to the business. This role involves managing a team of Delivery Managers, onboarding clients, and acting as an ESG consultant for the company's ESG solutions. The candidate will be responsible for ensuring timely and effective service and support delivery, thereby providing a superior customer experience.

What we expect:

• Lead and manage a team responsible for delivering ESG solutions and services, ensuring an exceptional customer experience through timely and effective service delivery.
• Act as an ESG consultant, guiding clients in their sustainability journey and integrating ESG solutions into their business operations.
• Plan and allocate resources efficiently across locations and processes to optimize service delivery and project execution.
• Develop and manage project schedules, service delivery timelines, and resource utilization strategies to enhance efficiency.
• Mentor and train team members, fostering skill development and alignment with organizational goals.
• Ensure adherence to quality standards, proposing measures for continuous improvement in service delivery.
• Provide regular reports on key performance indicators (KPIs), service level agreements (SLAs), and overall team performance.
• Oversee onboarding support processes, offering clear and frequent updates to clients and stakeholders.
• Collaborate with internal and external stakeholders, including clients, product teams, and technical teams, to ensure seamless ESG solution implementation.
• Ensure timely completion of onboarding support activities, facilitating payments linked to project milestones.
• Contribute to product enhancements, issue resolution, and process improvements based on client feedback and internal assessments.
• Work closely with Customer Success, Customer Support, and Account Management teams to address post-onboarding client queries.
• Support Research, Product, and Delivery teams in relevant tasks to enhance service outcomes.

What we need:

• Minimum 8-10 years of experience working with clients on ESG SaaS-based solutions and consulting, or in ESG consulting within Big 4 firms.
• In-depth knowledge of ESG and sustainability principles, with hands-on experience in implementing major ESG frameworks and regulation.
• Bachelor's or Master's degree preferred.
• Proven leadership and team management experience.
• Excellent project management, communication, and analytical skills.
• Strong analytical and problem-solving abilities with a focus on data-driven decision-making.
• Excellent communication, interpersonal, and stakeholder management skills.
• Effective decision-making, negotiation, and influencing capabilities.
• Ability to work independently and collaboratively within a dynamic environment.