Manager - Product Delivery (ESG)

About Updapt:

Updapt is an ESG Tech Company providing comprehensive SaaS-based ESG (Environmental, Social, and Governance) solutions to address the end-to-end sustainability needs of companies across the globe. With a Cloud-based easy-to-use platform hosting a variety of ESG data of 750+ ESG factors, the technology platform can support a wide spectrum of ESG analysis, monitoring, and reporting.

Our sustainability platform can digitize a firms entire ESG life cycle right from data recording to monitoring, including Dashboards and Sustainability Reporting as per various Global Standards such as GRI, CDP, UN SDG, and BRSR.

Why Work with Us:

• Shape up your career in the space of ESG & Sustainability, which is in high demand in India and globally.
• Experience and understand the various aspects of SaaS B2B Platform and ESG / Sustainability.
• Part of the Accenture Sustainability Value Accelerator Program.
• Agile work environment promoting Creativity with Friendly Policies, Supportive Leaders!

Job Description:

We are looking for a proactive and results-driven Manager - Product Delivery (ESG) to join our team. In this role, you will oversee the successful implementation and delivery of our ESG solutions, ensuring seamless client onboarding, stakeholder collaboration, and process optimization. You will lead a team of Product Delivery Associates and work cross-functionally to enhance product adoption, service quality, and customer experience.

What we expect :

• Lead and manage a team for end-to-end product and service delivery, ensuring a superior client experience and timely execution.
• Develop resource planning strategies and manage teams across multiple locations and functions.
• Oversee project schedules, service timelines, and key milestones to align with business goals.
• Mentor and train team members to enhance skills and overall effectiveness.
• Ensure service quality by identifying gaps, implementing corrective measures, and optimizing processes.
• Track and report KPIs, SLAs, and delivery performance to stakeholders.
• Facilitate smooth client onboarding by coordinating with clients, product, technical, and internal teams.
• Ensure timely onboarding completion, contributing to revenue realization.
• Support product enhancements, issue resolution, and process improvements based on client feedback.
• Assist Customer Success, Support, and Account Management teams with post-onboarding queries.
• Provide support to Research, Product, and Delivery teams as needed.

What we need :

• 5+ years of experience working with clients on ESG SaaS-based solutions and consulting, or in ESG consulting within Big 4 firms.
• In-depth knowledge of ESG and sustainability principles, with hands-on experience in implementing major ESG frameworks and regulations.
• Bachelor’s or Master’s degree preferred.
• Proven expertise in team management and leadership.
• Experience in executing and managing SaaS-based solution deployments.
• Proficiency in project management methodologies, tools, and execution.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to work independently and collaboratively in a dynamic environment.