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3.7

based on 1.2k Reviews

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28 TTEC India Jobs

Team Lead

TTEC

 · 

3.7

 based on 1.2k Reviews

1-5 years

₹ 4.8 - 5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Ahmedabad

1 vacancy

Team Lead

TTEC India

posted 20d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Hospital Administration Healthcare Customer Experience Management CCTV Monitoring Mentoring

+ 3 more

Job Description

Be the spark that brightens days and ignite your career with TTEC s award-winning employment experience. As a Team Lead working onsite in Ahmedabad, India you ll be a part of bringing humanity to business. #experienceTTEC
What You ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? Youll motivate your team to make sure theyre on track to meet both TTEC and client metric performance goals. Youll answer associates questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as youre the first-line manager for your team.
You ll report to the Manager. We re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You ll
Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
What You Bring to the Role
Associate degree, technical school, or equivalent work experience
Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others
Utilize time management skills and manage priority tasks
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Customer-focused mindset
Comfortable with computer systems
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https: / / mybenefits.ttec.com / ?manual for more information.
(#LI-Onsite)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Team Lead roles with real interview advice

Top TTEC India Team Lead Interview Questions

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
asked in Chat and Email Support Executive interview
View answers (5)
Q2. Meaning of terms used in flip kart, Amazon.
asked in Fraud Prevention Representative interview
View answer (1)
Q3. Do you know about Fraud Prevention?
asked in Fraud Prevention Representative interview
View answer (1)
View all 21 questions

What people at TTEC India are saying

3.8
 Rating based on 30 Team Lead reviews

Likes

Female friendly

  • Salary - Excellent
    • +6 more
Dislikes

It's a very good company

Read 30 Team Lead reviews

Team Lead salary at TTEC India

reported by 113 employees with 1-11 years exp.
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₹2.9 L/yr - ₹7.5 L/yr
43% less than the average Team Lead Salary in India
View more details

What TTEC India employees are saying about work life

based on 1.2k employees
63%
69%
87%
63%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

TTEC India Benefits

Submitted by Company
Free career development courses
Tuition support & reimbursement
Health & wellness programs
Paid time off & work-life balance
Community give back events
Referral & recognition programs
Submitted by Employees
Cafeteria
Job Training
Free Transport
Health Insurance
Team Outings
Work From Home +6 more
View more benefits

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TTEC India Ahmedabad Office Location

View all
Ahmedabad  (1)
Ahmedabad, Gujarat Office
Headquarter
TTEC Ahmedabad Opp. L. J. College, Off S. G. Road 382210 Makarba, Ahmedabad Ahmedabad, Gujarat
382210

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