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Specialist, WFM Real Time
TTEC India
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
What You ll be Doing
Have a passion to solve work puzzles in real timeAre you looking for an opportunity to experience something new each dayIn this role, youll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. You ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
You ll report to the Manager. You ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You ll
Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
Forecast staffing and recommend headcounts on a day-to-day, short-term basis
Bring your time management and organizational skills to manage multiple, complex, on going tasks
What You Bring to the Role
6 months or more data analysis experience
High school diploma or equivalent
Solution-oriented mindset
Understanding, interpreting, and manipulating data for reporting
Computer experience
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Specialist roles with real interview advice
What people at TTEC India are saying
Specialist salary at TTEC India
reported by
3
employees
with 3-4
years exp.
₹2.3
L/yr - ₹3
L/yr
74%
less
than the average Specialist Salary in India
View more details
What TTEC India employees are saying about work life
based on 1.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
TTEC India Benefits
Submitted by Company
Free career development courses Tuition support & reimbursement Health & wellness programs Paid time off & work-life balance Community give back events Referral & recognition programs
Submitted by Employees
View more benefits 
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TTEC India Ahmedabad Office Location
Ahmedabad, Gujarat Office
Headquarter
TTEC Ahmedabad
Opp. L. J. College,
Off S. G. Road 382210
Makarba, Ahmedabad
Ahmedabad, Gujarat
382210
382210
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