Principal Agile Scrum Master

Be the spark that brightens days and ignite your career with TTEC s award-winning employment experience. As a Principal Agile Scrum Master working onsite in India , Hyderabad, you ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all!

What You ll Do -
We are seeking a skilled Agile Scrum Master with at least 8 years of experience to join our dynamic team. The ideal candidate for the Agile Scrum Master role will have a solid background in Agile methodologies, including hands-on experience leading Scrum teams. They should possess excellent facilitation skills, a passion for fostering team collaboration, and the ability to work effectively with cross-functional teams to ensure successful delivery of projects. Their commitment to continuous improvement and adaptability to changing requirements will be key to their success in this role.

Youll report to the Vice President, System Software

During a Typical Day, You ll

Facilitating Scrum Ceremonies: This includes conducting Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective meetings.

Improving Metrics: Ensuring that all bugs logged are linked to the original story/task, identifying the environment (Dev, QA, UAT, Prod), and understanding where velocity issues are occurring.

Standardizing Processes: Ensuring that all stories/tasks have story points and pushing for stories to be broken into smaller stories.

Internal Consulting: Consulting with team members and internal stakeholders on how best to work with the scrum team.

Reporting: Regular analysis of burndown charts and other portfolio planning tools to understand what gets built and at what cadence.

Blockers: Aiding the team by eliminating external blockers and managing internal roadblocks through process or workflow improvements.

What You Bring to the Role

Minimum of 8 years of experience in Agile Scrum Master role will have a solid background in Agile methodologies, including hands-on experience leading Scrum teams

Strong problem-solving skills and attention to detail.

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https: / / mybenefits.ttec.com / ?manual for more information.

About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite