Workforce Management_Manager

What You ll be Doing Do you have a passion for leading, mentoring and coachingLooking for an opportunity to learn more about the industry, gain direct management experienceIn this role, you ll support and motivate your team to make sure they re on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and interpret data. You re an instrumental part in creating and maintaining a positive work environment for your team and acknowledging a job well done.

You ll report to the Senior Manager. We re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You ll

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

Bring your time management and organizational skills to manage multiple, complex, on going tasks while monitoring absence and attendance of your team

What You Bring to the Role

3 years or more of data analysis experience or equivalent experience

Continuously promote a performance-driven culture and always work towards reaching for amazing

Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

Consistently mentor and inspire others

A solution-oriented mindset to ensure happy customers

Understanding, interpreting, and manipulating data for reporting