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Team Lead Supporting Healthcare
TTEC India
posted 14hr ago
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Job Description
Be the spark that brightens days and ignites your career with TTECs award-winning employment experience. As a Team Lead supporting a US-based healthcare insurance program working onsite in Mumbai, India, you ll be a part of bringing humanity to business. #experienceTTEC
What You ll Do
Do you love leading and coachingLooking for an opportunity to learn more about the industry and gain direct management experienceYoull motivate your team to make sure theyre on track to meet both TTEC and client metric performance goals. Youll answer associates questions, listen to and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as youre the first line manager for your team.
You ll report to the Service Delivery Manager. We re looking for a leader to Act as One, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You ll
- Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team
- Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done
- Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
- Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
What You Bring to the Role
- Associate degree, technical school or equivalent work experience
- 1+ year experienced in supporting US-based healthcare related products or services
- Impeccable spoken and written English language skills
- Promote a performance-driven culture and always work towards reaching for amazing
- Customer-focused mindset
- Comfortable with computer systems
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Team Lead roles with real interview advice
What people at TTEC India are saying
What TTEC India employees are saying about work life
based on 1.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
TTEC India Benefits
Submitted by Company
Free career development courses Tuition support & reimbursement Health & wellness programs Paid time off & work-life balance Community give back events Referral & recognition programs
Submitted by Employees
View more benefits 
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TTEC India Mumbai Office Location
Mumbai, Maharashtra Office
Mumbai
4th Floor, Unit No 403 & 404,
NESCO IT Park,
Western Express Hwy,
NESCO, Goregaon,
Mumbai, Maharashtra 400063
Mumbai, Maharashtra
400063
400063
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