It Executive

• Provide first-line support to users for hardware, software, and network-related issues through various communication channels (phone, email, in-person & Whats-app).
• Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary.
• Install, configure, and maintain hardware, software, and peripheral equipment.
• Manage and support user accounts, access permissions, and IT-related documentation.
• Perform regular system maintenance, updates, and backups to ensure optimal system performance and security.
• Assist in the setup and support of network systems, including routers, switches, and wireless access points.
• Monitor and respond to alerts and security incidents, following company protocols to ensure data protection and security compliance.
• Collaborate with other IT team members and initiatives to improve IT services across the organization.
• Document and update technical procedures, user guides, and solutions in the knowledge base.
• Provide training and support for users to enhance their understanding of technology and software tools used within the organization.

Preferred candidate profile

Perks and benefits