Training Manager

Key Responsibilities:

1. Training Program Development:
• Design and develop training materials for various roles, including front-of-house, back-of-house, management, and support staff.
• Create both formal and informal training programs tailored to the hotel/restaurants unique operational needs.
• Develop onboarding programs for new hires, ensuring smooth integration into the company culture and operations.
• Implement continuous development programs for existing employees to ensure their skills remain relevant and up-to-date.
2. Training Delivery:
• Facilitate interactive, engaging, and informative training sessions on customer service, health and safety standards, technical skills, product knowledge, and company policies.
• Conduct regular skill development workshops and role-playing exercises to enhance practical skills.
• Deliver training through a combination of classroom instruction, e-learning modules, on-the-job training, and external resources.
3. Assessment & Evaluation:
• Assess the effectiveness of training programs through feedback surveys, employee performance evaluations, and observation.
• Measure knowledge retention and behavioral change post-training to ensure that employees apply what they have learned on the job.
• Adjust and update training materials and programs based on performance metrics and feedback.
4. Compliance and Standards:
• Ensure that training programs align with industry regulations, health and safety standards, and internal company policies.
• Keep up-to-date with industry trends, regulations, and best practices to ensure the hotel/restaurant remains competitive and compliant.
• Coordinate and implement mandatory certifications or courses as required by law (e.g., food safety, liquor handling, etc.).
5. Staff Development & Career Progression:
• Identify skill gaps within the workforce and develop strategies to address these gaps.
• Provide coaching and mentorship to potential leaders, preparing them for future management roles.
• Support the development of career paths and internal promotions for employees.
6. Collaboration & Coordination:
• Work closely with department heads and operational managers to understand specific training needs and challenges.
• Collaborate with the HR team to ensure that employee performance issues are addressed through appropriate training and development.
• Ensure smooth communication and coordination between departments regarding training schedules and requirements.
7. Budget & Resource Management:
• Manage the training budget effectively, ensuring that resources are allocated efficiently for training programs.
• Source external trainers or training providers when necessary and negotiate contracts or agreements.
• Maintain a repository of training materials and resources for easy access by staff.

Skills & Qualifications:

• Educational Background: Hospitality Management, Business Administration, or a related field is preferred.
• Experience: At least 10-12years of experience in training and development within the hotel, restaurant, or service industry, preferably with managerial responsibilities.
• Industry Knowledge: Strong understanding of hotel/restaurant operations, customer service standards, food and beverage service, and hospitality management.
• Skills:
• Excellent communication, presentation, and facilitation skills.
• Strong interpersonal skills with the ability to engage and motivate employees.
• Organizational and time-management skills to handle multiple training sessions and deadlines.
• Proficiency in learning management systems (LMS), Microsoft Office, and training-related software.
• Ability to work independently and as part of a team in a fast-paced environment.

Personal Attributes:

• Patient, approachable, and a strong motivator.
• Passionate about employee development and continuous learning.
• High attention to detail and strong problem-solving abilities.
• Ability to work under pressure and adapt to changing priorities.
• Demonstrates leadership qualities and a proactive attitude.