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157 Customer Service Training Jobs

Process Trainer

4-9 years

₹ 4.5 - 6.5L/yr

Indore

1 vacancy

Process Trainer

Teleperformance

posted 4d ago

Job Description

Role & responsibilities

  • Conduct new hire training and soft skills / Negotiation skill training
  • Should complete monthly cyclic activities including refresher training, update training and PKT
  • Sensitize to training needs / understand learning requirements of different learning groups
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans
  • Ability to execute training tasks / assignment on short notice
  • Interested to deliver and contribute towards process improvement
  • Take accountability for new hires performance during the OJT period, including attrition .

Preferred candidate profile

  • Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors in case of failed call.
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
  • Document the feedback signed off by the concerned parties.
  • Monitor calls across teams (cross monitoring) every month.
  • Nominate and groom floorwalkers amongst the team regularly.
  • Conduct process refreshers and Policy refreshers.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Sharing good calls & bad calls , creating product level FAQs .
  • Nominating hall of fame & hall of shame for OJT Batch .
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
  • Check the login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.

Perks and Benefits will be provided as per the company policy




Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

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What people at Teleperformance are saying

3.4
 Rating based on 113 Process Trainer reviews

Likes

Shift timing, Salary and allowances

  • Salary - Good
  • +1 more
Dislikes

Work culture, leave policies,

  • Job security - Poor
  • +3 more
Read 113 Process Trainer reviews

Process Trainer salary at Teleperformance

reported by 579 employees with 1-10 years exp.
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₹1.4 L/yr - ₹7.1 L/yr
13% more than the average Process Trainer Salary in India
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