Housekeeping Supervisor

Staff Supervision and Training:

• Supervise, motivate, and coordinate the housekeeping team, ensuring tasks are completed efficiently and to standard.
• Train new employees on housekeeping protocols, safety procedures, and customer service expectations.
• Conduct performance evaluations, provide feedback, and address any performance issues.

Quality Control and Standards:

• Inspect guest rooms and public areas to ensure cleanliness, maintenance, and safety standards are consistently met.
• Implement and monitor cleaning procedures to ensure quality, cleanliness, and orderliness in all areas.
• Respond promptly to any guest complaints or requests regarding housekeeping issues and ensure swift resolution.

Inventory Management:

• Maintain inventory of cleaning supplies and equipment, ensuring stock levels are sufficient and items are used efficiently.
• Track inventory levels and report any shortages or damaged items to management.
• Ensure that all equipment is well-maintained and in good working order.

Health & Safety Compliance:

• Ensure that housekeeping staff follow all health, safety, and sanitation procedures in accordance with local regulations and company policies.
• Promote a safe working environment by regularly inspecting the workplace for potential hazards.

Guest Service:

• Uphold a high level of customer service by ensuring guest rooms and public spaces are impeccably maintained.
• Communicate and collaborate with other hotel departments (e.g., front desk, maintenance) to ensure smooth guest experiences.

Administrative Duties:

• Maintain accurate records of housekeeping activities, including staff attendance, cleaning schedules, and inventory usage.
• Assist in creating reports regarding housekeeping department performance, guest feedback, and maintenance issues.
• Participate in departmental meetings and communicate any relevant issues to management.

Skills:

• Strong leadership, communication, and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Ability to manage and motivate a team, prioritize tasks, and work in a fast-paced environment.
• Knowledge of cleaning products, chemicals, and safety standards.
• Proficient in basic computer applications (e.g., Microsoft Office, housekeeping management software).