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25 TIAA Global Business Services Jobs

Director - Workspace Engineering Lead

14-19 years

Pune, Mumbai

1 vacancy

Director - Workspace Engineering Lead

TIAA Global Business Services

posted 20d ago

Job Role Insights

Flexible timing

Job Description

POSITION SUMMARY:


TIAAs WXPS (Workplace Experience + Production Support) team is responsible for all architecture, engineering, and infrastructure operations of our core technology assets as part of a streamlined, strategic approach that ensures low-cost, high-quality delivery from initial architectural decisions through engineering to long-term operational support. The WXPS team collaborates closely with our business-aligned partners in technology and with key stakeholders across the enterprise.

The Workspace Engineering Lead in India is a techno-managerial role responsible for enhancement, support & upkeep of the technical landscape of TIAAs Desktop Technologies that span across Windows and Mac desktop operating systems, Desktop Virtualization & Desktop Hardware environment at TIAA. The role requires both technical & people leader expertise to achieve the desired outcomes.

Technical understanding & leadership experience go together for this role & are essential to be enable interface across the technical team members, the Global Functional leaders as well as the TIAA GC India Management.


KEY RESPONSIBILITIES AND DUTIES:


  • Manage Citrix Virtual Desktop technologies in a hybrid environment across Citrix DaaS & on-prem, for an estate of14,000+ VDIs & published applications.
  • Provide technical leadership for the Workspace Engineering team on various technologies the Windows Desktop Engineering space which includes Desktop OS, Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Adaptiva content caching, MacOS & JAMF.
  • Manage Desktop technologies for macOS & the associated management eco system involving JAMF Pro, JAMF Connect & JAMF Protect.
  • Lead the review and research of new technologies in response to project requirements and business needs.
  • Develop implementation and support plans for the deployment of new technologies as well as upgrades to existing technology stack.
  • Monitor and recognize constraints of specific infrastructure architectures and provide alternate scalable solutions that meet business requirements.
  • Prepare & analyze operational reports to drive service improvements.
  • Provide Tier III support to deployed systems.
  • Drive functional or user acceptance testing for changes to the environment.
  • Review and document functionality of existing environment.
  • Lead, manage & motivate a team of experts across the Workspace Engineering technologies.
  • Publish reporting on various aspects of Workspace Engineering technologies.
  • Present the Workspace Engineering teams delivery metrics & achievements.

QUALIFICATIONS:


Required Skills & Experience:


  • Architectural knowledge & experience in managing:
    • Citrix Technologies
      • Citrix Virtual Desktops through Citrix DaaS.
      • Citrix ADC (NetScaler) & Citrix StoreFront
      • Citrix Virtual Apps & Desktops (CVAD)
      • Citrix Provisioning Services (PVS)
      • Citrix Machine Creation Services (MCS)
      • Citrix App Layering / VMware App Volumes.
    • Virtualization
      • VMware vSphere
      • Nutanix Hyper Converged Infrastructure.
    • Microsoft
      • Active Directory Group Policies & Citrix Policies
      • Microsoft Azure
      • Microsoft Intune
      • FsLogix profile management
    • Automation
      • Automation using PowerShell.
      • Terraform
      • Service Now integration for Automation.
    • 3rd Party Products
      • Adaptiva
      • Nexthink

Desired Qualifications

  • Microsoft Azure Certifications
  • Citrix Certifications
  • Microsoft's Modern Management Certifications







Employment Type: Full Time, Permanent

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What people at TIAA Global Business Services are saying

3.0
 Rating based on 1 Lead Engineer review

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Company policies

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Senior Management comes from JP Morgan and are highly biased

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Lead Engineer salary at TIAA Global Business Services

reported by 4 employees with 9-12 years exp.
₹38 L/yr - ₹47 L/yr
164% more than the average Lead Engineer Salary in India
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What TIAA Global Business Services employees are saying about work life

based on 564 employees
70%
90%
83%
69%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

TIAA Global Business Services Benefits

Free Transport
Health Insurance
Work From Home
Cafeteria
Soft Skill Training
Job Training +6 more
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