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156 Thermo Fisher Scientific Jobs
Customer Service Representative I
PPD
·
0-1 years
₹ 3.2 - 3.5L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Customer Service Representative I
Thermo Fisher Scientific
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responding promptly and efficiently to customer inquiries via email
- Resolving customer complaints and ensuring customer satisfaction
- Processing orders, forms, applications, and requests accurately and promptly
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with internal departments to ensure customer needs are met
- Identifying and assessing customers needs to achieve effective solutions
- Providing product information and recommendations to customers
- Ensures that performance metrics / SLAs are met
- Ensure adherence to all internal / external processes defined
- A proven track record of delivering flawless customer service
- Excellent written and verbal communication and interpersonal skills
- Excellent problem-solving skills and a customer-centered approach
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using customer service software and tools
- Preferably Bachelor s degree (Arts, Science, Commerce, Business Administrations)
- 0 - 1 year experience
- Flexible to work the night shift
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Service Representative 1 roles with real interview advice
What people at Thermo Fisher Scientific are saying
Rating based on 1 Customer Service Representative 1
review
Anonymous · Customer Success, Service & Operations
Good environment with good friendly relationship
- Salary - Excellent
I like everything know dislike
Customer Service Representative 1 salary at Thermo Fisher Scientific
What Thermo Fisher Scientific employees are saying about work life
Thermo Fisher Scientific Benefits
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