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Customer Service Representative
Mantras2Success Consultants
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of
Responsibilities:
casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.
Responsibilities:
- Handle incoming calls from customers promptly and professionally.
- Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.
- Deliver exceptional customer service to build trust and ensure customer satisfaction.
- Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software.
- Utilize in-depth knowledge of casino games, rules, and procedures to assist customers
- Address customer queries related to gameplay, account settings, promotions, and rewards
- Educate customers on new games, features, and updates.
- Log and document all customer interactions and resolutions accurately in the CRM system.
- Provide feedback and insights from customer interactions to improve processes and
Qualifications:
- High school diploma or equivalent required.
- o Associate s or Bachelor s degree in a related field (preferred).
Skills:
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and prioritize effectively in a remote environment.
- Strong organizational skills and attention to detail.
- Ability to work independently with minimal supervision.
Requirements:
- Ready to work for rotational shifts.
- Proven experience in a customer service role, preferably in a call center or inbound process.
- Experience with technical troubleshooting in a customer-facing role.
- Prior knowledge or experience in casino operations or gaming systems is highly desirable.
- Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.
- Basic knowledge of online platforms, mobile apps, and gaming software.
- Strong analytical and problem-solving skills.
- Excellent communication skills (verbal and written).
- Strong interpersonal skills with a focus on empathy and patience.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Key Skills :
- Customer Service
- Customer Engagement
- Troubleshooting
- Customer Satisfaction
- Crm
- Call Center
- Inbound Process
- Ms Office
- Gaming Software
- Interpersonal Skills
Employment Type: Full Time, Permanent
Read full job description What people at Mantras2Success Consultants are saying
What Mantras2Success Consultants employees are saying about work life
based on 13 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Mantras2Success Consultants Benefits
Work From Home 
Job Training 
Team Outings 
Education Assistance 
Soft Skill Training 
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