Regional Training Manager - North

• Training Development & Delivery:
• Conduct on-site and virtual training sessions for retail teams across the North region, focusing on product knowledge, customer service, sales techniques, and brand values.
• Develop and customize training content to align with regional needs, ensuring relevancy to the specific market and store dynamics.
• Organize and lead regional training workshops, webinars, and one-on-one coaching sessions.
• Retail Performance Support:
• Monitor and assess the effectiveness of training programs through feedback, quizzes, and performance metrics.
• Work with regional leadership to identify knowledge gaps and areas of improvement within the retail teams.
• Provide ongoing support to ensure continuous learning, development, and consistent application of training.
• Coaching & Mentoring:
• Provide coaching to store managers and key staff members to foster skill development and improve sales performance.
• Act as a mentor to new employees, guiding them through the onboarding process and helping them acclimate to the companys culture and expectations.
• Collaboration & Reporting:
• Collaborate with the National Training Manager and other HR/Training staff to align training strategies with broader company goals.
• Provide regular reports on training progress, challenges, and outcomes to the National Training Manager and regional leadership.
• Share best practices and success stories across regions to drive continuous improvement.
• Product Knowledge & Brand Advocacy:
• Ensure that all retail teams are thoroughly trained on The Sleep Companys products, ensuring they can effectively communicate product features, benefits, and unique selling points to customers.
• Champion brand values and customer service excellence in all training programs.
• Event & Retail Support:
• Participate in regional sales events, product launches, and special promotions, offering training and support to retail staff as needed.
• Occasionally visit retail locations to observe staff performance, conduct refresher training sessions, and provide hands-on guidance.

Please Note: Candidate must be from Retail background