Senior logistics service coordinator

At Dow, we believe in putting people first and we re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you re looking for a challenge and meaningful role, you re in the right place.

About this and the role

You will provide day-to-day logistics support and expertise in managing logistics issues and resolving exceptions that occur in the transaction and execution of shipment orders within the material flow work process for Marine Packed Cargo (FCL, LCL ISO), Air shipments, and Small Parcels. You will work in a team focused on Imports to Europe and Exports from Europe. This role requires you to gain proficiency through on-the-job training and experience. You need either deep skills in this discipline or knowledge of a range of processes, procedures, and systems. You also need a broad understanding of the job and know how to apply knowledge and skills to complete assigned tasks. You should understand how your team works with others and the freight forwarders which manage the booking process to accomplish objectives and be able to exchange detailed, complicated information with other team members. You are responsible for evaluating analytical problems in unusual situations, often under time pressure, and selecting solutions based on established procedures. You will serve as an informal resource on operational, administrative, data organization, or coordination tasks for our diverse freight forwarders (3PL 4PL). Your performance will impact the quality, timeliness, and effectiveness of the modal success for a business unit. You should be able to modify work practices and processes to achieve results and/or improve efficiency.

Responsibilities

• Monitor and split jumbo deliveries which cannot be split automatically.

• Monitor and offer orders which can t be offered automatically.

• Update equipment type tables and loanability table in SAP.

• Provide support to LSP on request.

• Revenue recognition: If ETS date changes result in a month change, check for an alternative solution with ITO/Planning/LSP.

• Monitor daily operations and escalate/resolve exceptions (on-time booking, on-time shipping, no show, vessel rolls, etc.).

• Document and report exceptions for improvement

Qualifications

• Bachelor degree.

• 3+ years of experience in Logistics, Accounts Payable, or Purchasing.

• Critical competencies required for success: understanding customer needs, teamwork and collaboration, taking initiative, time management, attention to detail and handling multiple tasks, interpersonal effectiveness, communication, technical proficiency in the use of computer applications (Excel knowledge, ECC navigation).

• Understanding customer needs.

• Teamwork and collaboration.

• Taking initiative, proactive problem-solving.

• Time management; ability to work under time pressure and prioritize.

• Attention to detail and handling multiple tasks.

• Interpersonal effectiveness.

• Communication skills.

• Technical proficiency in the use of computer applications.

• Excel knowledge.

• Data compilation, analysis, and management.

• SAP user.

Additional Notes

This role requires a proactive approach to problem-solving and the ability to work effectively in a team environment. You should be comfortable handling complex logistics issues and be able to adapt to changing circumstances to ensure the smooth execution of shipment orders

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on www.dow.com .