Dow - Senior Business Process Specialist (3-8 yrs)

Job Description:

About the Role:

- Dow's Integrated Supply Chain (ISC) & Improve & Scale Digital Solutions team drives value creation by enabling and supporting processes and system capabilities essential to our businesses, customers, and employees. We are looking for a Business Process Specialist to join our team in Mumbai.

- In this role, you will collaborate with global and regional peers to deliver optimal solutions for supply chain operations, aligning them with our design principles. Acting as a subject matter expert, you will provide in-depth functional and user expertise for systems, technologies, and processes utilized by Customer Service, Business Planning, Logistics, and Site Logistics.

- Your responsibilities will include ensuring compliance with regulatory standards, delivering training, supporting operational processes, and fostering continuous improvement to enhance strategic solutions and drive business results.

Key Responsibilities:

1. Process & System Expertise:

- Develop a deep understanding of work processes, systems (SAP, Microsoft Dynamics, OM Partners, Oracle Transportation Management, etc.), technologies, applications, data, and metrics.

- Provide insights into resolving issues, functionality explanations, and work process requirements gathering.

- Ensure seamless knowledge transfer and consistency in process application.

2. Collaboration & Cross-functional Support:

- Interface with peer organizations and adjacent process teams for corporate initiatives and projects.

- Support activities such as requirements gathering, evaluation, testing, data migration, and implementation.

- Drive collaboration across ISC and Information Systems organizations.

3. Training & Knowledge Transfer:

- Develop and deliver training programs to ensure robust knowledge transfer and mentoring.

- Facilitate coaching and support at all levels of the organization.

4. Continuous Improvement & Monitoring:

- Monitor performance to ensure alignment between promised and delivered value.

- Identify gaps in global capabilities and leverage emerging technologies to enhance performance.

Qualifications:

- Education: Bachelor's degree in Engineering or Science is required.

- Experience: Minimum of 3 years in supply chain, customer service, or improvement roles.

Technical Skills:

- Advanced proficiency in Excel, Power BI, and PowerPoint.

- Experience working with large datasets from multiple sources.

- Proficiency in data visualization tools and techniques.

Soft Skills:

- Strong verbal and written communication skills.

- Critical thinking, digital mindset, and collaborative nature.

- Strong project management and process discipline.

Preferred Skills:

- Experience in delivering training programs.

- Familiarity with global operations and adaptability to support alternate time zones (North America, EMEAI, LAA, and APAC).

Additional Information:

- Relocation support is not provided for this role.

If you are passionate about supply chain innovation, thrive in collaborative environments, and are ready to contribute to a dynamic team delivering impactful digital solutions, we encourage you to apply.