Wfm Manager

Role & responsibilities

1. Team Leadership and Management: Lead, mentor, and develop a team of WFM planners and schedulers. Conduct regular performance reviews and provide feedback to team members. Coordinate team activities and ensure alignment with organizational goals. 2. Forecasting and Planning: Oversee the forecasting process to predict staffing needs based on historical data and business trends. Develop and implement workforce plans to align with business objectives and operational requirements. 3. Scheduling: Supervise the creation and maintenance of employee schedules to ensure optimal coverage. Address scheduling conflicts and make adjustments in response to real-time changes in demand or staffing. 4. Reporting and Analysis: Generate and analyze reports on workforce performance, adherence, and other key metrics. Present insights and recommendations to senior management to support decision-making and strategic planning. 5. Process Improvement: Identify areas for improvement in workforce management processes and implement best practices. Drive initiatives to enhance scheduling efficiency, accuracy, and overall team productivity. 6. Collaboration and Communication: Work closely with other departments to understand their staffing needs and ensure effective coordination. Communicate scheduling changes, updates, and key information to relevant stakeholders.

Preferred candidate profile

The WFM Assistant Manager RTA & Reporting oversees the Workforce Management team, ensuring effective RTQM and reporting to optimize workforce efficiency and meet operational goals. This role combines leadership with hands-on involvement in performance management and generating reports that inform strategic decisions. The Assistant Manager will be responsible for managing a team of WFM professionals, driving process improvements, and maintaining high service levels.

Perks and benefits

NA