Manager WFM & Analytics

Cimpress is looking for Manager WFM and Analytics for remote locations across India.

ROLES AND RESPONSIBILITIES

• Acts as subject matter expert related to the effective use of analytical methodologies, particularly those related to regression, decision tree, time series data, forecasting, and econometric modeling.
• Provides strategic recommendations to achieve Service Level and utilization goals.
• Be accountable for core workforce management functions, including trend analysis, staff and hiring planning, employee scheduling, and real time management.
• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.
• Keep abreast of industry news and trends.
• Be accountable for the monitoring of system and performance related issues and monitoring Corrective Action through resolution.
• Champion the culture of data driven decision making within the organization.

LEADERSHIP/TEAM MANAGEMENT:

• Support efforts to create transparency and enthusiasm for company's vision and mission.
• Managing a team with a diverse array of talents and responsibilities WFM & Analytics
• Coach & Mentor team members to deliver outstanding performance.
• Identify and help team members develop the skills they need to deliver outstanding customer value through regular feedback conversations, coaching sessions, or team-based learning and exchange opportunities.
• Enable individuals and the team to remove impediments that prevent them from exceeding expectations in their work.
• Create a fun and engaging working environment that encourages personal responsibility and mutual support.
• Support from reporting managers and other functions to better meet team members' needs and help them grow through regular feedback.
• Make well-informed decisions regarding probationary periods and other employment related matters.
• Ensure disciplinary discussions and actions for employees occur in an empathetic, transparent, accurate and timely manner.
• Encourage the team to proactively come up with improvement ideas and to raise issues regarding processes, systems, tools, and performance.

COMPETENCIES

Communicating & Influencing

• Strong relationship management skills, with the ability to influence and negotiate.
• Communicating complex information in a way which is easy for others to understand.
• Stating well-argued cases emphasizing positive messages & benefits
• Handling objections assertively, standing up for a position without being overly persistent.

People Leadership and Collaboration

• Leading a team, driving the engagement and performance of all members.
• Involving all relevant people in decisions & keeping them informed
• Recognizing unspoken meanings behind peoples actions; being tactful and showing consideration for their views
• Networking and actively building trusting relationships.

Customer Focus

• Seeking customer feedback; seeing things from their perspective
• Working to exceed customer expectations.
• Supporting decisions that benefit customers & Vistaprint /Cimpress

Delivering Results

• Taking the initiative to tackle problems, stepping outside own role if necessary.
• Looking for ways to improve processes and learning from mistakes.
• Setting demanding targets & goals; putting in extra effort to exceed objectives.

Problem Solving and Decision making.

• Uses a combination of experience, wisdom, logic, and analysis to make sound, timely decisions and to solve problems.
• Probes appropriate sources for relevant information and answers to key questions; demonstrates persistence and skill in gathering information. Understands levels of inclusion necessary for ownership and effective action
• Having solutions and suggestions that are effective and turn out to be correct and accurate when judged over time.
• Being sought out by others for input and process support

MUST HAVE SKILLS, EDUCATION & BEHAVIORS

• Bachelors degree in Computer Science, Statistics, Data Management, or a related field.
• Minimum 5 years of progressive Workforce Management & analytics experience in a leadership role
• In-depth knowledge of operational management & workforce management methodologies and principles
• Proven experience managing a team.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Understanding of project management
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.

Skills Required:

• Ability to align the strategy of what will work within the scheduling sphere, with the ongoing reality and demands of the department and business.
• In depth understanding of Long-Term Resource Planning, Budgeting and Scheduling Processes.
• Proven experience as an analytics Manager or relevant role
• Solid experience in data analysis and reporting; industry experience is a plus.
• Excellent communication, collaboration, and delegation skills.
• Attention to detail.
• Problem-solving & solution-oriented mindset
• Nice to Have: Background in market research and project management
• Nice to Have: Knowledge of Excel, R and SQL; familiarity with business intelligence tools (e.g., Tableau, SAS)
• Nice to Have: Experience with big data tools: Teradata, Aster, Hadoop, etc.

Required Behaviors:

• Strong ethical behavior combined with unmatched passion, commitment, and drive for quality excellence.
• Adaptable style that is comfortable within a high energy, action-oriented culture
• Demonstrates teamwork.
• Leadership skills
• Openness to learn from feedback