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3.9

based on 28.2k Reviews

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275 Teleperformance Jobs

WFM - Manager

5-10 years

₹ 15 - 12L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

WFM - Manager

Teleperformance

posted 15d ago

Job Role Insights

Flexible timing

Job Description

  • WFM Manger (Mumbai)
    24x7 shift.
  • Mandatory Person should have understanding of FTE calculations
  • WFO - Mumbai Localite.
  • Mandatory- ID Management and Vendor Management

This profile requires the candidate to be a Master in Computer Knowledge extremely confident, filled with Zeal to perform the following tasks effectively.

Pre- Requisites:

  • Education Qualifications - Graduate in any stream
  • Computer knowledge
  • 6+ Years experience

Soft Skills/Communication Skills: English, Hindi

A Manager must have

  • Abilities to adopt new environment easily
  • Self Motivated
  • Confident
  • Excellent Computer Knowledge and process oriented
  • WFM Tools Knowledge
  • Scheduling
  • Forecasting
  • Capacity Planning
  • RTA

Technical Knowledge/Skills

  • Computer knowledge(Ms Office – Excel, word, Power Point)
  • Time Management
  • Discipline

Role and Responsibility

  • Responsible for Reports and Data from Operations and Support
  • Completion of Task within the timelines
  • Responsible for adhering the processes
  • Sound understanding of looking through reports and sharp analytical skills
  • Initiate automated support process.
  • Handle a team efficiently
  • Client Interaction.


Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Manager roles with real interview advice

What people at Teleperformance are saying

3.6
 Rating based on 23 Manager reviews

Likes

HR is worst...

    Dislikes

    They work like startup and give money like MNC with all deductions Work pressure worse than startup No cab, No welcome kit, nothing, If you have another job ...do not leave it for them....no matter who says what....they do fake Regret joining here for the politics faced unnecessarily RUN AWAY

    • Salary - Bad
      +6 more
    Read 23 Manager reviews

    Manager salary at Teleperformance

    reported by 185 employees with 5-17 years exp.
    ₹5 L/yr - ₹18 L/yr
    28% less than the average Manager Salary in India
    View more details

    What Teleperformance employees are saying about work life

    based on 28.2k employees
    53%
    39%
    59%
    80%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Teleperformance Benefits

    Cafeteria
    Job Training
    Soft Skill Training
    Free Transport
    Work From Home
    Health Insurance +6 more
    View more benefits

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