Workday HR Support Specialist | Immediate joiners

Teleperformance (TP) is seeking an experienced and enthusiastic Workday Support Specialist to join our HR Technology team and support our HR Transformation and Workday Implementation. As a vital member of our Business as Usual (BAU) team, you will play a key role in supporting the implementation and ongoing maintenance of our Workday HR system. Be prepared to dive into a demanding environment where you will actively participate in testing, reviewing configurations, training, data analysis, reporting, and building strong relationships with stakeholders. Your proactivity, clear communication, and adaptability will be essential for ensuring the success of the go-live process

Role & responsibilities

• System Configuration: Supporting local subsidiaries to ensure WD alignment with HR policies, processes, and reporting needs.
• Data Management: Ensuring the accuracy, integrity, and security of data within the Workday system.
• Security Management: Implementing and maintaining measures to safeguard employee information.
• Reporting and Analytics: Creating and maintaining reports that offer insights into HR metrics and trends.
• Integration Management: Support the connection of Workday with other systems, including payroll, benefits, and time and attendance during both integration and steady state phases
• Change Management: Overseeing changes to the Workday system, including testing, implementation, and communication. Partnering with key stakeholders to ensure changes are communicated appropriately for overall system visibility.
• User Support: Assisting employees and managers in navigating and using Workday effectively; including the capturing of potential continuous improvement opportunities
• Vendor Management: Partnering with leadership to manage relationships with third-party vendors that provide Workday support.

Preferred candidate profile

• Business Process Configuration: Knowledge of how to set up and manage business processes within Workday, including approvals and workflows.
• Security Administration: Understanding of Workday's security model, including user roles, permissions, and data access.
• Integration Skills (Desired): Familiarity with Workday integration tools (e.g., Workday Studio, Enterprise Interface Builder) and basic understanding of integration concepts.
• Data Management: Skills in data import/export processes and managing data integrity within Workday.
• Workday Expertise: Comprehensive understanding of Workday's core modules (e.g., HCM, Payroll, Time Tracking, Recruitment, Advanced Comp and Performance management) and their configuration.
• Analytical Skills (Desired): Proficient in analyzing data and identifying trends.
• Problem-Solving: Strong skills in problem-solving and troubleshooting.
• Communication: Exceptional verbal and written communication abilities.
• Basic HR Knowledge: A solid understanding of HR processes and best practices to effectively support end-users.
• User Support Skills: Effective communication skills to assist users and provide training as needed.
• Diligence: Sharp focus on detail to ensure data accuracy.
• Systems: Service Now ticket creation, navigation and reporting a plus.

Minimum Qualifications:

• Minimum of 2-3 years of experience with Workday in a post-go-live environment; work in a Business as Usual environment a plus