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5 Techsindhu Solutions Jobs
Customer Support Executive
Techsindhu Solutions
posted 14hr ago
Job Role Insights
Key skills for the job
Job Description
- Handle inbound and outbound customer calls, emails, and chats, providing timely andaccurate responses.
- Address and resolve customer complaints or issues in a professional and empatheticmanner.
- Assist customers with product/service inquiries, troubleshoot technical problems, andprovide clear solutions.
- Maintain up-to-date knowledge of our products, services, and policies to provideeffective support.
- Record and update customer information and interactions accurately in the CRM system.
- Collaborate with cross-functional teams to escalate issues and ensure customersatisfaction.
- Follow up with customers to ensu re their issues are fully resolved and they are satisfiedwith the service.
- Work efficiently to meet performance metrics, such as call handling time and customersatisfaction scores.
- Participate in training sessions and meetings to stay updated on new products, policies,and customer service techniques.
Requirements
Preferred candidate profile :
- Excellent Communication Skills (both verbal and written) in English.
- Strong Problem-Solving Abilities and a proactive approach to resolving customer issues.
- Patience and Empathy, with the ability to stay calm and focused in challenging situations.
- Ability to handle multiple tasks simultaneously while maintaining high-quality service.
- Basic proficiency in computer systems and CRM software (experience with [specific CRM tools] is a plus).
- Attention to Detail and accuracy in handling customer requests and data.
- Ability to work in a night shift schedule.
- Previous experience in customer support or related roles is preferred but is not mandatory.
Benefits
- Excellent Communication Skills (both verbal and written) in English.
Employment Type: Full Time, Permanent
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