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2 Sixth Energy Technologies Jobs
Customer Support Executive.
0-2 years
Bangalore / Bengaluru
1 vacancy
Customer Support Executive.
Sixth Energy Technologies
posted 11hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Excellent verbal and written communication skills (English) Excellent verbal communication skills Hindi and Tamil (Must) (Multilingual) Strong phone contact handling skills & active listening.
- Familiarity with Customer Relationship management systems and practices.
- Customer orientation and ability to adapt/respond to different expectations of customers.
- Ability to multi-task, prioritize, and manage time effectively.
- Prior experience in Customer Service industry (Preferred not must).
- Identify and assess customers needs to achieve customer delight.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Provide appropriate solutions to customer complaints within the time limits and follow-up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies Go the extra mile to engage customers.
- Ready to work in Night shifts and rotational shift and rotational week off as per roster requirement. (Flexible).
- Good Communication Hindi / Tamil (Must) (Multilingual).
- Multitasking, Active listening, adaptable, Flexible.
- Good in email communication Good in Excel, Word, PPT.
- Quick learner / Proactive / Personalized / Convenient/ Competen.
- Team player / Good coordination.
- CCTV/Surveillance alert Monitoring or Electronics / Electrical knowledge basic knowledge (preferred not must).
Employment Type: Full Time, Permanent
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