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Customer Support Executive
Core Outsourcing Services
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Customer Support Executive, you will be responsible for addressing customer inquiries, resolving complaints, and providing assistance in a professional and timely manner. You will serve as the primary point of contact for customers, ensuring their concerns are addressed efficiently and effectively.
Key Responsibilities : - Respond to Customer Inquiries: Handle incoming customer inquiries via phone, email, or chat promptly and professionally.
- Provide Technical Support: Offer technical assistance and troubleshooting solutions for products or services to resolve customer issues.
- Resolve Complaints: Investigate and resolve customer complaints or concerns promptly, aiming for a satisfactory resolution for both the customer and the company.
- Educate Customers: Educate customers about product features, usage, and best practices to enhance their experience and reduce potential issues.
- Maintain Accurate Records: Document all customer interactions and transactions accurately in the companys CRM (Customer Relationship Management) system.
- Collaborate with Other Departments: Work closely with other departments such as Sales, Marketing, and Product Development to address customer needs and improve overall customer satisfaction.
- Stay Updated: Stay informed about product updates, company policies, and industry trends to provide accurate information to customers.
- Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional products or services to existing customers, contributing to revenue growth.
- Follow Up: Follow up with customers to ensure their issues have been resolved satisfactorily and gather feedback to improve service quality.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Patience and empathy when dealing with customer complaints or concerns.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using CRM software and other customer support tools.
- Previous experience in customer service or a related field is preferred.
Employment Type: Full Time, Permanent
Read full job description What people at Core Outsourcing Services are saying
Customer Support Executive salary at Core Outsourcing Services
reported by
1
employee
with 1
years exp.
₹2.2
L/yr - ₹2.9
L/yr
8%
less
than the average Customer Support Executive Salary in India
View more details
What Core Outsourcing Services employees are saying about work life
based on 4 employees
Flexible timing
Alternate Saturday off
Within city
Core Outsourcing Services Benefits
Team Outings 
Free Transport 
Free Food 
Soft Skill Training 
International Relocation 
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