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3 Core Outsourcing Services Jobs
Customer Support Executive
Core Outsourcing Services
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- Respond to Customer Inquiries: Handle incoming customer inquiries via phone, email, or chat promptly and professionally.
- Provide Technical Support: Offer technical assistance and troubleshooting solutions for products or services to resolve customer issues.
- Resolve Complaints: Investigate and resolve customer complaints or concerns promptly, aiming for a satisfactory resolution for both the customer and the company.
- Educate Customers: Educate customers about product features, usage, and best practices to enhance their experience and reduce potential issues.
- Maintain Accurate Records: Document all customer interactions and transactions accurately in the companys CRM (Customer Relationship Management) system.
- Collaborate with Other Departments: Work closely with other departments such as Sales, Marketing, and Product Development to address customer needs and improve overall customer satisfaction.
- Stay Updated: Stay informed about product updates, company policies, and industry trends to provide accurate information to customers.
- Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional products or services to existing customers, contributing to revenue growth.
- Follow Up: Follow up with customers to ensure their issues have been resolved satisfactorily and gather feedback to improve service quality.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Patience and empathy when dealing with customer complaints or concerns.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using CRM software and other customer support tools.
- Previous experience in customer service or a related field is preferred.
Employment Type: Full Time, Permanent
Read full job description What people at Core Outsourcing Services are saying
Customer Support Executive salary at Core Outsourcing Services
Core Outsourcing Services Benefits
Team Outings 
Free Transport 
Free Food 
Soft Skill Training 
International Relocation 
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