Datacenter Switching -Technical Support Engineer -L2

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
• Demonstrate ownership of customer reported issues till resolution.
• Understand Customer s impact, prioritize and communicate effectively between various stakeholders.
• Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

• Excellent verbal and written communication, presentation and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems
• Self-learner with appetite for continuous development.

In-depth knowledge of the following:

• Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
• IP routing protocol (BGP, OSPF, RIP),

• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• Troubleshooting complex networking in Routing/Switching domain
• Experience in working with Product Development/Engineering team to resolve customer reported issues.
• Proven track record of implementing automation technologies.
• Network Design and implementation experience in Datacenters would be a plus.

• Engineering Graduates with 2+ years of relevant work experience
• JNCIP / JNCIE / CCNP / CCIE will be added advantage