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Premium Employer

Juniper Networks

Compare

4.2

based on 403 Reviews

100 Juniper Networks Jobs

Technical Support Engineer -L3 - DC Switching.

Juniper Networks India Pvt Ltd

4.2

based on 403 Reviews

5-10 years

₹ 13 - 25.3L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer -L3 - DC Switching.

Juniper Networks

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Python Computer Networking Cisco CCNA Perl UNIX

+ 4 more

Job Description

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Job Description:

Title: Technical Support Engineer -L3 - DC Switching.

Business Unit: Juniper TAC - CFTS.
Location: Bangalore

At Juniper, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence.

Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers?

Customer Focused Technical Support (CFTS)

Juniper Networks "Customer Focused Technical Support" Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer s network profile and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also provide Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer s network and its complexity.

The responsibilities includes,

Lead and drive troubleshooting on Customer reported issues.
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Gain in-depth knowledge of the infrastructure and technologies that are present in customer s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
Keep the other support teams trained on the designated CFTS customer network, practices followed.
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
Mentor newly hired support engineers and peers in technical areas of specialty.
Products to be supported - Juniper Routing platforms (EX, QFX)

This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

Primary Skills required:

Excellent Customer handling and communication (verbal and written) skills

Thorough understanding of -

Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]

Prefer to have understanding / Exposure / Expertise in one or more areas :

Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting

Requires B.E. in Electronics/Engineering or Computer Science ( or equalent) with minimum 5 years experience in Networking Industry.

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

2+ years extensive JUNOS experience OR minimum 3+ years experience in Troubleshooting Datacentre networks, Enterprise core networks.
Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
Preferred Certifications - JNCIS / JNCIP / JNCIE / CCNA / CCNP / CCIE and other equivalent.

Employment Type: Full Time, Permanent

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