Technical Support Engineer 4- Routing

• Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution.
• Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers.
• Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers.
• Be a fast learner and keep pace with newer technologies and new products. And help improve processes and tools.

• Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry.
• Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
• Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.

Thorough understanding (Packet level) of -

• IP Packet flow, OSI layers
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS , RIP)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Experience in PTP/ SyncE protocols.

• Understanding / Exposure / Expertise in one or more areas -
• MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
• MPLS Traffic Engineering, LDP, RSVP, Segment Routing
• Multicast technologies NG-MVPN, PIM
• Perl/Unix/Expect/Python scripting
• Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.