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Senior Technical Support Engineer - VM Series
5-7 years
Bangalore / Bengaluru
1 vacancy
Senior Technical Support Engineer - VM Series
RedLock
posted 2mon ago
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Key skills for the job
Job Description
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 24x7 on an as-needed basis
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
- Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
- Ability to work independently, as well as contribute as a team player.
- Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
- Experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE)
- Good understanding of Unix/Linux and Windows operating systems.
- Knowledge of one or more virtualization hypervisors: VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V
- Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices
- Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)
- Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba
- Understanding the working of any one of the Next generation Firewall devices ( Palo Alto Networks Cisco, Checkpoint, Juniper(Netscreen), Fortinet, Crowdstrike, Zscaler etc)
- Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
- Working knowledge of Next-Generation Firewall (NGFW) delivered as a cloud-native service is a plus.
- Knowledge of traffic generation tools and scripting languages is a plus
- Previous experience supporting Palo Alto Networks Products is a plus
Employment Type: Full Time, Permanent
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