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Premium Employer

Juniper Networks

Compare

4.2

based on 413 Reviews

5 Juniper Networks Technical Support Engineer Jobs

Routing-Technical Support Engineer -L1

Juniper Networks India Pvt Ltd

4.2

based on 413 Reviews

1-3 years

Bangalore / Bengaluru

1 vacancy

Routing-Technical Support Engineer -L1

Juniper Networks

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Telecom CCNA Perl UNIX TCP

+ 2 more

Job Description

This position is for the L1 TAC (Technical Assistance Centre) of Juniper s M/T/Mx/PTX/ACX series products support.

Key Responsibilities:

- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

- Be a fast learner and keep pace with newer technologies

Mandatory Skills:

- Support for Juniper s M/T/Mx/PTX/ACX series products.

- Excellent verbal and written communication, presentation, and customer handling skills.

- Ability to logically troubleshoot complex and high impact problems.

- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

- In-depth knowledge of the following:

IP Packet flow, OSI layers
Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS , RIP)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)

- Understanding / Exposure / Expertise in one or more areas:

MPLS, VPLS, L2 and L3 VPN
MPLS Traffic Engineering, LDP, RSVP
Multicast technologies NG-MVPN, PIM
Perl/Unix/Expect scripting

Requirements :

Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks.

Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks.

Platform Knowledge:

Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).

Preferred Certifications : - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Employment Type: Full Time, Permanent

Read full job description

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What Technical Support Engineer at Juniper Networks are saying

Technical Support Engineer salary at Juniper Networks

reported by 54 employees with 2-13 years exp.

Unlock

₹10 L/yr - ₹30 L/yr

305% more than the average Technical Support Engineer Salary in India

View more details

What Juniper Networks employees are saying about work life

based on 413 employees

86%

95%

80%

100%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Mumbai Office

Juniper, Unit N0 103, 1st Floor, Platina, Plot No C-59, G Block, Bandra Kurla Complex, Bandra East Mumbai
400051

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5 Juniper Networks Technical Support Engineer Jobs

Routing-Technical Support Engineer -L1

Juniper Networks India Pvt Ltd

Job Role Insights

Job Description

What Technical Support Engineer at Juniper Networks are saying

Technical Support Engineer salary at Juniper Networks

What Juniper Networks employees are saying about work life

Juniper Networks Benefits

Compare Juniper Networks with

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